A complete nightmare I ordered a vanity that takes 8-10 weeks to prepare and deliver. On week 10 they sent me the completely wrong product (a sink instead of a vanity). Customer service said that someone else probably got my vanity but they had no way of knowing who without them calling to tell them, and therefore couldn't correct the problem. The only thing they could do was order me a new vanity and wait another 8-10 weeks. Which of course, completely destroys the remodeling schedule. Just a complete nightmare. What kind of company sends out merch and has no clue where it went? Buy directly from the vendor you want and avoid this incompetent middleman. Besides, their prices are on the high side anyway. Never again!

Waited too long to open new microwave Microwave box was not opened until installation, which was a couple of months after receipt. No obvious damage, but door significantly misaligned (Whirlpool quality control issue). Was told by customer service that their 90-day return policy DID NOT INCLUDE APPLIANCES! But go and try to find that ditty on the Buid.com website. I was able to get partial satisfaction from Whirlpool, but would never deal with them again, either. Deal with these companies at your own peril. I never will again.

I have purchased a few items from… I have purchased a few items from build.com. I have not purchased any appliances. I ordered and received a amazing kitchen sink. I was impressed with the quality. The faucet was nice as well. I have purchased small things as well such as handles on my kitchen cabinets. The items were in stock and I received the very quickly, it took only two days. I was impressed with the speed of getting my order. I have not had any orders canceled or needed to return anything yet.

BUILD.COM IS HORRIBLE. BUILD.COM IS HORRIBLE. I AM A DESIGNER AND I DO NOT HAVE A FACE IN FRONT OF MY CLIENTS NOW WHEN I DID SOME ORDERING FROM THEM. DEFECTIVE PROCUCTS, ZERO CUSTOMER SERVICE AND GETTING YOUR MONEY BACK IS A NIGHTMARE. STAY AWAY,

I had an excellent experience with Johnny I had an excellent experience with Village Appliances in Port Chester, NY. Upon recommendation from our kitchen designer Lance at Leicht Westchester during our kitchen renovation, we spoke with Jimmy at Village Appliances. Jimmy's extensive knowledge about appliances made us feel confident in our choices, and we ended up purchasing a 36-inch Wolf cooktop, exhaust fan, Miele double ovens, Asko dishwasher, and OXO refrigerator—all of which have performed exceptionally well. The staff at Village Appliances were friendly, attentive, and accommodating throughout the process. They kept us informed about delivery timelines and worked with us to coordinate deliveries with our cabinet schedule. Overall, our experience with Village Appliances was outstanding, and I will definitely be a repeat customer for any future appliance needs. Highly recommended.