A complete nightmare I ordered a vanity that takes 8-10 weeks to prepare and deliver. On week 10 they sent me the completely wrong product (a sink instead of a vanity). Customer service said that someone else probably got my vanity but they had no way of knowing who without them calling to tell them, and therefore couldn't correct the problem. The only thing they could do was order me a new vanity and wait another 8-10 weeks. Which of course, completely destroys the remodeling schedule. Just a complete nightmare. What kind of company sends out merch and has no clue where it went? Buy directly from the vendor you want and avoid this incompetent middleman. Besides, their prices are on the high side anyway. Never again!

Stick with Amazon I ordered three Swagelok door locks, two of which were damaged. I requested replacement parts, which they said they could do, but then two weeks later, said they could not, due to factory demand for those parts, they offered me a refund, which they never delivered. I'm tired of dealing with them and chalk it up to a bad learning experience. I'm sticking with Amazon.

Poor Service We ordered mirrors for a home we are building. We didn't open them until we were ready for installation, which happened to be 33 days after we received them. Two large mirrors that were $200 each were in one large box together with nothing to keep them stationary inside the box and both mirrors were broken. Because the order was over 36 days old and the return policy is 30 days, they would not less us return and did not even offer any sort of discount on additional purchases. Not to mention, we had only had the merchandise for 33 days.

Not honest folks. Wow, their sales people are efficient and nice. Then a third of the stuff we bought arrived broken. I asked to cancel an order, which they said they would try, but then failed, but the order showed up with the new stuff I ordered when I called to cancel so they obviously didn't try hard enough. Then try to return stuff and you'll get a few different stories and then they'll break out the bureaucratic mumbo jumbo to explain how bad they're going to stick it to you.

Cancel order without notice or reason after 3 months I placed an order 08-04-2022 and languished for over 3 months only to be canceled without my permission, no prior notice given nor reason today 11-10-2022. I complained to Build.com supervisor who told me order was canceled back in September 2022. Build.com wants me to pay again to reorder while I wait 7 days for a refund. I told them this is bad customer service nothing to do with supply chain issues since 6 door knobs are in stock. I will wait for full refund before placing re order.