Special ordered a Koehler sink 7/22 Special ordered a Koehler sink 7/22. Ferguson charged credit card, then sink never shipped. Contacted them 8-10 times: always said didn't know when it would ship. After escalating and getting angry, sink turned up 3/23 with a 7/15/22 ship date from Koehler. Ferguson lost it in their own warehouse and couldn't be bothered to find it until we got really demanding. Never again.

I am very impressed with Build.com I am very impressed with Build.com! Their easy to navigate website helped me get the proper cabinet hinges to replace the old ones. Best prices and super fast delivery! Quality hinges, no generic after market substitutes. I will be shopping here for my hardware and other household needs in the future!

Waited too long to open new microwave Microwave box was not opened until installation, which was a couple of months after receipt. No obvious damage, but door significantly misaligned (Whirlpool quality control issue). Was told by customer service that their 90-day return policy DID NOT INCLUDE APPLIANCES! But go and try to find that ditty on the Buid.com website. I was able to get partial satisfaction from Whirlpool, but would never deal with them again, either. Deal with these companies at your own peril. I never will again.

The bathroom sink model I put in my… The bathroom sink model I put in my cart and ordered is NOT the sink they said I purchased. I.e. they changed the sink model # after I ordered. Who does that?? It's the wrong sink and the wrong number of holes for the faucet. Immediately after receiving the email for the wrong order (within minutes of ordering), I tried to cancel the order online but they say they cannot find the order (even though they sent an email confirmation)?!?! Customer service said "They ship fast" so may not be able to cancel. Think twice before ordering.

Almost non-existent customer service. Taking orders for discontinued merchandise. I TWICE spent over 40 minutes waiting on hold and nobody picked up the phone. When I did get an agent, he advised me to buy three valves that I needed for a three thousand dollar shower system that I had ordered a week earlier. Less than a day later, my shower system order was canceled. Now it will be about a month before I get a refund for about $600. in valves that I won't be able to use. Apparently, the sales person didn't know that the order was discontinued! Customer service took about an hour to come to the 'Chat", and then refused to expedite the shipping for the replacement shower system, and refused to expedite the refunds!