They lost our IP address They lost our IP address, I don't fully understand how you can lose the rights to an IP address but they did. So we were paying for internet that they weren't even providing and since it was for a back up on a security system it took a year to find out. When we demanded they cancelled they didn't and continued to charge us when we finally caught it they refused to refund us on the months of charges they charged us AFTER cancelling a serves they haven't provided in over a YEAR.

The company is untrusty The company is untrusty, they will charge the customer what ever they want. And the wifi service is frequent interrupted. When you restart the modern, it could take 30 minutes to connect to their service.

Dslextreme is worth it We're glad that our first internet service provider was DSLExtreme. We never had cable internet and weren't able to find a company that provided truly unlimited internet without data caps with fair prices. DSLextreme were committed to bringing us internet and sent a tech out to install our modem. Since then we've had great connection with no hiccups.

DONT SIGN UP ITS A TRAP Rude customer service, can’t answer question unless it’s in there script. They repeat the same unhelpful things over and over. When you ask for a supervisor there are not any or they straight up refuse. Once you finally get a supervisor they are just as unhelpful ( yes you Jessica) and when you ask for her supervisor best believe she will refuse. They are unhelpful and will steal your money from your account even after you cancel.

My monthly charge almost doubled with… My monthly charge almost doubled with the new service I was obligated to buy. This created a real financial hardship. I've never had a service fee increase this much at one time. Whenever I call for customer service I have to explain the situation two or three times and it's usually a simple issue. DSL Extreme is not engendering loyalty in me.