They lost our IP address They lost our IP address, I don't fully understand how you can lose the rights to an IP address but they did. So we were paying for internet that they weren't even providing and since it was for a back up on a security system it took a year to find out. When we demanded they cancelled they didn't and continued to charge us when we finally caught it they refused to refund us on the months of charges they charged us AFTER cancelling a serves they haven't provided in over a YEAR.

Good internet service option Once the service is installed and running, no problems. I'd prefer more payment options though. You have to pay upfront when you order service and it was about 2 weeks before it was physically installed, but there were no "hidden" or "extra" fees involved. The free installation was a big motivator to consider DSL Extreme. I agreed to 12 months of service--after that time the promotion ends and the monthly service fee will increase by about 30% so I will have to shop around when the time comes up.

My monthly charge almost doubled with… My monthly charge almost doubled with the new service I was obligated to buy. This created a real financial hardship. I've never had a service fee increase this much at one time. Whenever I call for customer service I have to explain the situation two or three times and it's usually a simple issue. DSL Extreme is not engendering loyalty in me.

Dslextreme is worth it We're glad that our first internet service provider was DSLExtreme. We never had cable internet and weren't able to find a company that provided truly unlimited internet without data caps with fair prices. DSLextreme were committed to bringing us internet and sent a tech out to install our modem. Since then we've had great connection with no hiccups.

DONT SIGN UP ITS A TRAP Rude customer service, can’t answer question unless it’s in there script. They repeat the same unhelpful things over and over. When you ask for a supervisor there are not any or they straight up refuse. Once you finally get a supervisor they are just as unhelpful ( yes you Jessica) and when you ask for her supervisor best believe she will refuse. They are unhelpful and will steal your money from your account even after you cancel.