Terrible experience and onboarding Do you notice that all the recent positive reviews seem to have a distinct 'flavor' about them. Wonderful experience, my onboarder, etc? Looks like someone is doing damage control at Kareo. Well I will tell you that my "onboarder" barely knew a think about their own software, much less why it constantly lock us out. What an absolute terrible experience. I just hope I can get our money back with also seems like an uphill battle especially since it's been a few months fighting with their garbage product.

THE WORST BILLING COMPANY/SERVICE! THE WORST BILLING COMPANY/SERVICE!! It is nearly impossible to speak to a supervisor and do not sign the contract!!!! Once you sign it, they will not allow you terminate it without paying a full years worth. It is an absolute nightmare and the worst customer experience I have ever encountered in my life.

Impossible to find competent billing… Impossible to find competent billing service that uses this software, despite the recommendations from the company. Lost thousands of dollars with this software. Not possible to terminate service on-line, and when you phone them, they tell you it will terminate, but they don't.... and you end up in collections

Kareo/Tebra is the worst billing Service Kareo/Tebra is the worst billing software. DO NOT PURCHASE THIS PROGRAM!!!! I have been trying for months to resolve getting EDI/ERA Medicare enrollments and I do not get anywhere. They refuse to let you speak to a Manager, Then when you do get through to someone they never call you back or resolve your problem. Fabiola is the worst customer service Rep. She does not resolve the issue it's going around in circles and circles and nothing is getting resolved. Then she refuses to call you back after you request a call back because she is always on a call. Excuses Excuses constantly. Still not resolved as of yet and this has been ongoing for several months. This company should be ashamed all they are interested in is billing you every month for service but they don't resolve your issues.

Kareo is designed for small practices , not to merge your actual systems as advertised. Kareo is not a program designed for practices larger than 2,3 doctors. The process of importing data from our present EHR and Biling sofware has been a nigthmare, data team does not have a clue on how to finish a job they quoted in $6500 to import . Poor communication and after 90 days we are required to pay for a program we cannot use ! Nor recomended if you are importing more than one system.