All of Kareo and Tebra “experts” are… All of Kareo and Tebra “experts” are literally like the blind leading the blind. The representatives do not call back. SIX months of paying into this and I’ve barely been paid. Claims have NOT been sent out! I’ve done everything instructed to do. Instructions are confusing and inaccurate.

Horrible company with deceptive sales… Horrible company with deceptive sales practices. Was told by the sales rep that we would get a free trial period. When attempting to cancel the account without even using the software or having it setup, accounting stated that there was a 12 month contract in place. NOTHING WAS SIGNED on our end stating that we agreed to this contract. AVOID THIS COMPANY AT ALL COSTS. You will regret your decision to utilize them. Find another company for your EMR use.

I opened the ERA enrollment cases for… I opened the ERA enrollment cases for some insurances and there is no expert to work on those. Whenever you call to follow up, they asked to open the new case because old one is denied. Nobody even bothers to contact you to inform why its denied. There is no direct number to contact enrollment team. Please don't use their services. You will be frustrated all the time.

Kareo/Tebra is the worst billing Service Kareo/Tebra is the worst billing software. DO NOT PURCHASE THIS PROGRAM!!!! I have been trying for months to resolve getting EDI/ERA Medicare enrollments and I do not get anywhere. They refuse to let you speak to a Manager, Then when you do get through to someone they never call you back or resolve your problem. Fabiola is the worst customer service Rep. She does not resolve the issue it's going around in circles and circles and nothing is getting resolved. Then she refuses to call you back after you request a call back because she is always on a call. Excuses Excuses constantly. Still not resolved as of yet and this has been ongoing for several months. This company should be ashamed all they are interested in is billing you every month for service but they don't resolve your issues.

DO NOT RECOMMEND...The company has the worst customer… The company has the worst customer service I've ever experienced as a small business owner. They knowingly refused to refund an account that was asked to be closed over 60 days and even after calling the BBB the young lady called to follow up about the complaint and offered a blameless apology and NO REFUND since Dec. 2022