All of Kareo and Tebra “experts” are… All of Kareo and Tebra “experts” are literally like the blind leading the blind. The representatives do not call back. SIX months of paying into this and I’ve barely been paid. Claims have NOT been sent out! I’ve done everything instructed to do. Instructions are confusing and inaccurate.

This EMR is garbage! This EMR is garbage!! Customer Service is non existent. I have not been able to prescribe medications for over 2 months. Have spent hours, average wait time to speak to a human is 40 minutes, trying to resolve this issue without success. Never have received a call back from customer service or even an email despite numerous promises to get situation resolved. Run from this Junk!!! Not worth a penny. Would rather paper chart!

Horrible company with deceptive sales… Horrible company with deceptive sales practices. Was told by the sales rep that we would get a free trial period. When attempting to cancel the account without even using the software or having it setup, accounting stated that there was a 12 month contract in place. NOTHING WAS SIGNED on our end stating that we agreed to this contract. AVOID THIS COMPANY AT ALL COSTS. You will regret your decision to utilize them. Find another company for your EMR use.

THE WORST BILLING COMPANY/SERVICE! THE WORST BILLING COMPANY/SERVICE!! It is nearly impossible to speak to a supervisor and do not sign the contract!!!! Once you sign it, they will not allow you terminate it without paying a full years worth. It is an absolute nightmare and the worst customer experience I have ever encountered in my life.

Not what was advertised. I was promised something that was more fully integrated than what I have actually experienced. First, there is NO WAY to integrate the calendar with another resulting in so many possibilities to miss things in personal or professional calendar. And when I asked about this, they sent me a guide to integrate my own code?! I am a nurse practitioner and this system isn't cheap. And I need a coder to get a basic function?? Second, you need a PhD to operate their template system (I have one-still unable to figure it out) and I have waited days to get someone to help. Customer service is slow and once your onboarding is done, its done. Don't expect anything extra. Some of it has potential. But some of it is absolutely not worth what I am spending.