Chelsa Bringhurst
GBThis EMR is garbage! This EMR is garbage!! Customer Service is non existent. I have not been able to prescribe medications for over 2 months. Have spent hours, average wait time to speak to a human is 40 minutes, trying to resolve this issue without success. Never have received a call back from customer service or even an email despite numerous promises to get situation resolved. Run from this Junk!!! Not worth a penny. Would rather paper chart!
Insight Credentialing
GBJubilio on the loyalty team is the… Jubilio on the loyalty team is the WORST rep you all could have. You should listen to the records for training purposes how he speaks with clients, yells at them and over talks them! Customers always come first but Jubilio doesn’t care about professionalism and when you ask to speak with his supervisor he “no I will not transfer you” what kind of customer service is that?!
Iqbal & Tasneem Omarali
GBImpossible to find competent billing… Impossible to find competent billing service that uses this software, despite the recommendations from the company. Lost thousands of dollars with this software. Not possible to terminate service on-line, and when you phone them, they tell you it will terminate, but they don't.... and you end up in collections
Steven Sharp
GBGood software, bad customer service The software is good and easy enough to use. The customer support and insurance/payment onboarding has been terrible. I will submit help desk and reach out to support and not receive any confirmation email, and then I may or may not have the issue resolved. I have had to deal directly with insurance companies to work out the kinks Kareo/Tebra could or would not do.
Bad business owner response
GBGarbage customer service I’ll give them negative stars if I can. Garbage EHR and garbage customer service. Agent, Jubilio, was yelling on the phone, didn’t care to help and refused to resolve my situation or transfer me to a manager. Mauricio, another agent kept hanging up on me. David Salas, success coach and sales manager Christine Ly were equally horrible as they would trick you into contract then deceive you into paying $$$$$$ to end contract so they can suck your money against your will.