Cannot get customer support no matter… Cannot get customer support no matter what you do; problems go unresolved and the product continues to decline in usefulness

Jubilio on the loyalty team is the… Jubilio on the loyalty team is the WORST rep you all could have. You should listen to the records for training purposes how he speaks with clients, yells at them and over talks them! Customers always come first but Jubilio doesn’t care about professionalism and when you ask to speak with his supervisor he “no I will not transfer you” what kind of customer service is that?!

Impossible to find competent billing… Impossible to find competent billing service that uses this software, despite the recommendations from the company. Lost thousands of dollars with this software. Not possible to terminate service on-line, and when you phone them, they tell you it will terminate, but they don't.... and you end up in collections

My scheduled call with Onboarding… My scheduled call with Onboarding 7Specialist Nataka Billingsley was very productive as I needed help navigating Kareo and figuring out my next step. Mr. Billingsley was extremely helpful. I don't think anyone could have done a better job. I will miss having him as my contact person given my onboarding period is now up.

Good software, bad customer service The software is good and easy enough to use. The customer support and insurance/payment onboarding has been terrible. I will submit help desk and reach out to support and not receive any confirmation email, and then I may or may not have the issue resolved. I have had to deal directly with insurance companies to work out the kinks Kareo/Tebra could or would not do.