Good software, bad customer service The software is good and easy enough to use. The customer support and insurance/payment onboarding has been terrible. I will submit help desk and reach out to support and not receive any confirmation email, and then I may or may not have the issue resolved. I have had to deal directly with insurance companies to work out the kinks Kareo/Tebra could or would not do.

Impossible to find competent billing… Impossible to find competent billing service that uses this software, despite the recommendations from the company. Lost thousands of dollars with this software. Not possible to terminate service on-line, and when you phone them, they tell you it will terminate, but they don't.... and you end up in collections

This company is a scam This company is a scam. Be careful when signing up. They have a contract if broken they’ll charge you $1119.00 to pay cancellation fees. I still didn’t get my patients charts. When downloading patient charts into my computer it’s not compatible and broke my laptop. I had to buy new laptop and now I’m in collection’s because I didn’t know they have cancelation fees. I’d find another company

Kareo/Tebra is the worst billing Service Kareo/Tebra is the worst billing software. DO NOT PURCHASE THIS PROGRAM!!!! I have been trying for months to resolve getting EDI/ERA Medicare enrollments and I do not get anywhere. They refuse to let you speak to a Manager, Then when you do get through to someone they never call you back or resolve your problem. Fabiola is the worst customer service Rep. She does not resolve the issue it's going around in circles and circles and nothing is getting resolved. Then she refuses to call you back after you request a call back because she is always on a call. Excuses Excuses constantly. Still not resolved as of yet and this has been ongoing for several months. This company should be ashamed all they are interested in is billing you every month for service but they don't resolve your issues.

Kareo is designed for small practices , not to merge your actual systems as advertised. Kareo is not a program designed for practices larger than 2,3 doctors. The process of importing data from our present EHR and Biling sofware has been a nigthmare, data team does not have a clue on how to finish a job they quoted in $6500 to import . Poor communication and after 90 days we are required to pay for a program we cannot use ! Nor recomended if you are importing more than one system.