PlanTronics BackBeat Bought the PlanTronics BackBeat Noisecanceling headphone. The hanger is made of plastic and broke rather fast so I requested a return on warranty. Received the return label immediately. Important to say: the seller (FNAC) asked to contact PlanTronics directly. After a small phone conversation with PlanTronics I was redirected to their website for a return claim. Within 3 days a new headset was delivered, no charges at all (packing, shipping, etc). I will be more careful with the plastic hanger this time. PS product is great: heavy bass and strong sound. Blue tooth enables handsfree calls etc Not recommended for professional use

Great headset, service and accessories failure Omg. Their service is unbearable. Online portals and customer service that hit their SLAs but don’t answer your question. Took me 5 days to get the original answer quetion answered due to one sentence replies. End result - faulty part is not in stock and can’t confirm when it will be. 2nd accessory issue on RIG600LX - my advice - get the cordless!

My plantronics backbeat 505 literally… My plantronics backbeat 505 literally fell apart just after the end of my warranty. The right ear cup completely came off. When I called the Singapore hotline (Ban Leong Technologies) for support, I was told that I would get a 1-1 exchange if it was still under warranty. Since it wasn't & because I bought it overseas, the rude guy on the line promptly told me to "improve, adapt or buy a new one. Bye" and hung up. How's that for top on the line customer service.

Not worth the money Unfortunately, these headsets and this company are just not worth the money. I've had issues with two headsets that are supposed to be "top of the line" and then had to PAY (without the proper disclosure) to return them. The "hubs" that always have to be up and running on the computer vary with regard to accuracy, the quality of sound varies; it's like the headsets have a mind of their own. Phone calls to customer service take far too long and the representatives are not clear with their instructions. It's just not been a good experience with this company nor their product(s). I got a replacement headset that was a completely different product and still presents quality issues randomly. Not sustainable. Very disappointing for the amount of money spent on these headsets.

Useless site, useless support. Device (Voyager legend) becomes unreliable, failing to connect, and disconnecting for no good reason. So I install the hub software on my Mac, to update the firmware and do some troubleshooting. The whole thing is an unmitigated failure. The hub report "No device connected", even though it's connected, and the Plantronics website has a bunch of dead links that send you in a circle. What a waste of time. Support? What support?