I purchased a set of Plantronics… I purchased a set of Plantronics BackBeat Pro 2 which would not connect out of the box. After talking with a tech person, I was told to return them for a replacement. However I would have had to pay for the postage. They would not budge. Fortunately I purchased them through Amazon and was reimbursed without having to pay for postage. Will not purchase another Plantronics item.

Not worth the money Unfortunately, these headsets and this company are just not worth the money. I've had issues with two headsets that are supposed to be "top of the line" and then had to PAY (without the proper disclosure) to return them. The "hubs" that always have to be up and running on the computer vary with regard to accuracy, the quality of sound varies; it's like the headsets have a mind of their own. Phone calls to customer service take far too long and the representatives are not clear with their instructions. It's just not been a good experience with this company nor their product(s). I got a replacement headset that was a completely different product and still presents quality issues randomly. Not sustainable. Very disappointing for the amount of money spent on these headsets.

Waste of time and money Headphone: BB903+ I bought this headphone (Bluetooth) BB903+ in 2013 i had to get it replaced once a year.. Batter life 0 after 7 months although i only charge after low battery alert.. 2. Disconnection issue ! I had experienced while driving it disconnects from the device, which leads to distraction( Not reliable ). Once warranty pass out, you cant even able to change the battery or spares on it!! Chuck it straight to trash. However, on the positive note customer service is brilliant nothing to say very proactive (Bravo) But my experience with the product is very deceiving... Let see what they have to say.

I had the worst person dealing with me… I had the worst person dealing with me On palntronics website its says ''easy to get replacement''... I sent my faulty item to them, heard nothing for 28 days. Then got the worst unsupportive person emailing me JONAS from Plantronics E&A Technical Support. He refused a replacement even after I provided invoices. I am sure this is against consumer law. DO NOT BUY PLANTRONICS GOODS VERY POOR BEHAVIOUR. Asking for a replacement I felt under investigation!

Useless site, useless support. Device (Voyager legend) becomes unreliable, failing to connect, and disconnecting for no good reason. So I install the hub software on my Mac, to update the firmware and do some troubleshooting. The whole thing is an unmitigated failure. The hub report "No device connected", even though it's connected, and the Plantronics website has a bunch of dead links that send you in a circle. What a waste of time. Support? What support?