I had the worst person dealing with me… I had the worst person dealing with me On palntronics website its says ''easy to get replacement''... I sent my faulty item to them, heard nothing for 28 days. Then got the worst unsupportive person emailing me JONAS from Plantronics E&A Technical Support. He refused a replacement even after I provided invoices. I am sure this is against consumer law. DO NOT BUY PLANTRONICS GOODS VERY POOR BEHAVIOUR. Asking for a replacement I felt under investigation!

Great headset, service and accessories failure Omg. Their service is unbearable. Online portals and customer service that hit their SLAs but don’t answer your question. Took me 5 days to get the original answer quetion answered due to one sentence replies. End result - faulty part is not in stock and can’t confirm when it will be. 2nd accessory issue on RIG600LX - my advice - get the cordless!

plantronics plt v5200 plantronics plt v5200 - battery level does not last, the stand up on desk charging port hardly ever works, other callers say the quality is terrible and it keeps cutting out

I am utterly SHOCKED DO NOT USE I am utterly SHOCKED DO NOT USE! I have called 0800 410014 customer support which says permanently they are currently unavailable unless you keep holding ( huh? ) Sparti who I spoke to has hung up on me. And didnt know much at all. Very rude and un Satisfied with the company. I paid over £800 per headset. Not even been a year and they dont seem to care unless you want to spend money. For a big company very disappointed. The company needs better customer services training and to stop rushing people off the phone.

Good headset, but microphone developed a finicky connection I've been using a Poly Blackwire C5200 headset for 2 years now, and overall, the sound quality and comfort have been great. However, recently, the microphone has become unreliable. I have to wiggle the cord where it connects to the CPU port to get it to work properly. This is frustrating during calls and meetings. It's disappointing that this issue developed after just 2 years of use, especially for a headset in this price range. While the audio quality is still good, the unreliable microphone connection makes it less than ideal for professional use.