PlanTronics BackBeat Bought the PlanTronics BackBeat Noisecanceling headphone. The hanger is made of plastic and broke rather fast so I requested a return on warranty. Received the return label immediately. Important to say: the seller (FNAC) asked to contact PlanTronics directly. After a small phone conversation with PlanTronics I was redirected to their website for a return claim. Within 3 days a new headset was delivered, no charges at all (packing, shipping, etc). I will be more careful with the plastic hanger this time. PS product is great: heavy bass and strong sound. Blue tooth enables handsfree calls etc Not recommended for professional use

I am utterly SHOCKED DO NOT USE I am utterly SHOCKED DO NOT USE! I have called 0800 410014 customer support which says permanently they are currently unavailable unless you keep holding ( huh? ) Sparti who I spoke to has hung up on me. And didnt know much at all. Very rude and un Satisfied with the company. I paid over £800 per headset. Not even been a year and they dont seem to care unless you want to spend money. For a big company very disappointed. The company needs better customer services training and to stop rushing people off the phone.

charger incompatibility It is Disappointing that new headset will not fit desktop charger from previous generation, and that device requires a seperate purchase of "charging case" if user want a no plug charging option. Charger pin out and power looks the same..... The days of pointless charger changes are supposed to be behind us.....

expensive wireless headset goes to bin I got this headset Voyager FOCUS UC B825 USB-A for a little over £200 which is paired with the BT600 dongle, it has been reset many times and the firmware updated but I am still getting the 3 consecutive beeps every other second when I try to use it with WhatsApp or Teams calls. Sound is OK for YouTube or just listening to anything. Contacted their support, and tried a few things but nothing could be done, they will not replace them because the headset is a few months out of warranty which I understand, but what bothers me they will not repair them even if I paid for it, so an expensive headset will just go to the bin. Not a trustworthy manufacturer.

Don't deal with Plantonics Don't deal with Plantonics! Without informing me, they replaced my brand new but defective Voyager with a refurbished Voyager. All they did was give me someone else's refurbished problem. I went from a brand new, expensive headset to a second hand cast off. They never told me it was a refurb but left me believing it was brand new. What a rip off! I'll never deal with them again!