I had the worst person dealing with me… I had the worst person dealing with me On palntronics website its says ''easy to get replacement''... I sent my faulty item to them, heard nothing for 28 days. Then got the worst unsupportive person emailing me JONAS from Plantronics E&A Technical Support. He refused a replacement even after I provided invoices. I am sure this is against consumer law. DO NOT BUY PLANTRONICS GOODS VERY POOR BEHAVIOUR. Asking for a replacement I felt under investigation!

PlanTronics BackBeat Bought the PlanTronics BackBeat Noisecanceling headphone. The hanger is made of plastic and broke rather fast so I requested a return on warranty. Received the return label immediately. Important to say: the seller (FNAC) asked to contact PlanTronics directly. After a small phone conversation with PlanTronics I was redirected to their website for a return claim. Within 3 days a new headset was delivered, no charges at all (packing, shipping, etc). I will be more careful with the plastic hanger this time. PS product is great: heavy bass and strong sound. Blue tooth enables handsfree calls etc Not recommended for professional use

I purchased a set of Plantronics… I purchased a set of Plantronics BackBeat Pro 2 which would not connect out of the box. After talking with a tech person, I was told to return them for a replacement. However I would have had to pay for the postage. They would not budge. Fortunately I purchased them through Amazon and was reimbursed without having to pay for postage. Will not purchase another Plantronics item.

literally no support services I bought a headset from plantronics. One ear cup stopped working with my laptop only, still works on phone. Strange, ill email them and ask whats up. You have to create an account to access any kind of support. i finally did so, then there is no email available or any option to ask anyone a question. I literally can't speak to anyone about my problem. I called them; phone number doesnt ring out. I went to their forums, I can't post? I went to their 'knowledge page'. There is no information on trouble shooting. So where am i at? I have a broken product, and literally no way of contacting the company to ask about it. Will never purchase from them again.

My bluetooth headset lost its voice My bluetooth headset lost its voice, could only whisper, was useless. After some confusion in communication with danish representative and my struggle with the warranty procedure on the internet, Plantronics send me a replacement and first than ask me to send back the broken item. Obviously trusting me, that my complaint was honest. Address labels preprinted and transport paid! The new equipment is working fine. I am happy and will recommend Plantronics.