Slow Shipping and Poor Service Took over a week to ship order, site says same day shipping on in stock items. No communication about shipping delays. Order finally shipped when I called to inquire. Once Item arrived, the box was full of parts that were supposed to go to another state. Another week of calls to get them to send a new shipping label to forward that package to the correct customer. Finally, I received my goods, Norte than 3 weeks after ordering.

I also spoke with Jose today and he … I also spoke with Jose today and he looked right after me. I am an international customer (Canada) and he helped set up a custom Paypal invoice for USPS shipping as that option was not showing in the shipping section of the website. Thank you Jose, keep up the good work, sir!

Impact Computers does not honor orders or their prices I've attempted ordering twice from Impact Computers, two months apart. The first time they canceled my order and immediately doubled the listed price on the item I had ordered. The second time they canceled my order and said the items I ordered were out of stock. Why bother listing things you don't intend to sell? +1 Star for the fact that they refunded in a timely fashion.

Too high shipping for small parts I don't have a problem with the parts. But when you overcharge for shipping and tell me over the phone that you can't choose shipping methods and you "sometimes overcharge for shipping" - that's classy. Case in point, I work for the USPS and my orders were sent First Class. You print the labels right? There is a selection between First-class and Priority, even when you use ups generated labels. I was charged Priority rate but received slower (First class) service. At most, First Class in the envelope I was sent should be no more that $2.32, but you charge $6.15. I know these envelopes do not cost $3.83 apiece. You could've stuck it in a Priority envelope, which you can order free at ups. You also say it's the cost of doing business? How so? Your USPS carrier picks up your packages free of charge, so you don't use any gas. So yeah, make sure you're order is big, or they'll bag you for a high shipping charge and send it via a slower service.

Horrible customer service Horrible customer service. Rude and condescending. Ralph is the worst of the worst. Stay away