I recently bought an Alienware M18 I recently bought an Alienware M18. Within 3 weeks the thermal paste had given out and the company sent out a technician. He installed a new cooling system, but in doing so he damaged the graphics card and reinstalled the case so poorly that the screws were stripped. I had no chance to even open the thing up. The case was so badly warped by his clumsiness that I couldn’t plug in headphones or a mouse. In the end I had to send the computer back to Dell for a refund. Absolute waste of time.

Overpriced Their products are extremely overpriced and some of the desktop PC's have had poor cooling configurations. I'd only recommend them if you're looking to buy a gaming PC and have lots of money and don't want to build your own.

Avoid this overpriced trash could never recommend this overpriced, overhyped garbage. There's a reason they hand these worthless laptops out free to TV show producers - even at zero this unreliable cr@p is overpriced. 3x M2 SSDs destroyed in 2 years thanks to pathetically incompetent thermal management, woeful graphics performance, stalling/freezing, failure to boot - you name it, every hallmark of a garbage machine is there to enjoy.

Alienware is the worst thing ever that… Alienware is the worst thing ever that you can buy. Overpriced and poorly designed and performs like TRASH NEVER BUY HERE. CUSTOMER SERVICE IS ALSO SO BAD YOU HAVE TO PAY JUST TO TALK TO THEM PLEASE AVOID ALIENWARE

Awesome X17 After reading all the negative reviews after my purchase, I thought oh dear what have I done. However everything has been superb. I received my X17 R1, i9 32gb Ram, 2T SSD, Comfort view, slight lead time due to pandemic as ordered when first went on sale; a first for me after progressing through the various consoles in my life from, Atari, Sega Megadrive, Playstation, XBox etc. Well what can I say, but awesome! Been using for 7 months now, and added the mouse headphones and 25" Monitor everything from gaming to programming not a glitch, super fast and responsive. Streams my D&D Talespire session to discord without any bother, perfectly. Also downloads games from Steam without a hitch, pairs up Xbox controller no problem, runs Unreal engine just great. Just one small problem, it didn't come with my prepaid McAfee quiet build, but McAfee sorted that after I gave them my order number. Would thoroughly recommend, as for the fan noise, can't hear it with my headphones on ha ha.