Awesome X17 After reading all the negative reviews after my purchase, I thought oh dear what have I done. However everything has been superb. I received my X17 R1, i9 32gb Ram, 2T SSD, Comfort view, slight lead time due to pandemic as ordered when first went on sale; a first for me after progressing through the various consoles in my life from, Atari, Sega Megadrive, Playstation, XBox etc. Well what can I say, but awesome! Been using for 7 months now, and added the mouse headphones and 25" Monitor everything from gaming to programming not a glitch, super fast and responsive. Streams my D&D Talespire session to discord without any bother, perfectly. Also downloads games from Steam without a hitch, pairs up Xbox controller no problem, runs Unreal engine just great. Just one small problem, it didn't come with my prepaid McAfee quiet build, but McAfee sorted that after I gave them my order number. Would thoroughly recommend, as for the fan noise, can't hear it with my headphones on ha ha.

I recently bought an Alienware M18 I recently bought an Alienware M18. Within 3 weeks the thermal paste had given out and the company sent out a technician. He installed a new cooling system, but in doing so he damaged the graphics card and reinstalled the case so poorly that the screws were stripped. I had no chance to even open the thing up. The case was so badly warped by his clumsiness that I couldn’t plug in headphones or a mouse. In the end I had to send the computer back to Dell for a refund. Absolute waste of time.

Not much to say Very helpful staff over at Dell/ Alienware, helped me with all my problems. Cancelling, reordering, questions etc. Shipping was on time and even earlier than expected. Everything was great :).

Do you want to burn money? If you have money to blow and you want to spend double the money on a cheap piece of garbage, buying Alienware is for you! The PC case is plastic and the GPUs run as hot as a fire, which makes sense because you might as well burn your money if you buy Alienware. They give you the cheapest and slowest RAM they could possibly get their grubby hands on too. They have a R15 advertised at $4,449.99. Can't be all bad, can it? If you look at and compare the specs, you can custom build one yourself with better quality components for under $2,500.00. Their predatory behaviour on people trying to get into the PC gaming field is absolutely disgusting. It's at the point where CyberPower are whole tiers above these guys, and that's really saying something.

Every single time we are connected the… Every single time we are connected the customer service fails to provide a good or even fair service. It’s terrible!!!!! If you want to purchase a computer especially if it’s Alienware THINK TWICE! because if you have any problems they hang up on you, they are rude, or they transfer you to incorrect areas on purpose. The longest transfer trail I have had as been 7 times back and forth to the same departments because each of them say they cannot handle the problem.