Junk laptop from point of arrival Junk laptop from point of arrival. I have a ryzen m15 alienware laptop and it's been buggy weird and overall dissapointing since i got it. It has display issues where the monitor will sleep and it pings and dings like a usb is being put in and pulled out every ten seconds. After having to wipe the entire laptop and wasting all my time now the usb doesn't recognize any usb inputs for storage. This has been the worst piece of technology i've purchased. Just a hunk of junk from the start. Realllllly dissapointed with alienware.

Not much to say Very helpful staff over at Dell/ Alienware, helped me with all my problems. Cancelling, reordering, questions etc. Shipping was on time and even earlier than expected. Everything was great :).

Buyers Remorse I have had numerous problems with the laptop since my purchase (2.5K). After one problem gets fixed, another issue pops up. (Computer contantly crashing, mouse pad not responsive, keyboard lights not turning off...the list goes on.) Their tech support seems to have very little knowledge and their go-to solution is to reinstall the operating system. I was told twice a manager would contact me and still no call. Their managers are not held accountable for helping customers. And even worse, I purchased the premium support package. Dell should find another vendor for tech support. I highly recommend buying a different brand.

Dead pixel on a 1000€ display I bought an Alienware AW3418DW in Dec 2019 and already now in Feb 2021, there's a dead pixel. Contacted Dell (Alienware's) CS and they informed me that there need to be 6 dead pixels in order to look at the problem. I could understand this on a cheap monitor but this is a 1000€ piece of hardware. I think most geeks know that Alienware are mediocre at best most of the time, and here it shines. I won't be shopping Alienware (or Dell for that matter) in the future. The monitor outside this is good and I am happy with the rest.

Every single time we are connected the… Every single time we are connected the customer service fails to provide a good or even fair service. It’s terrible!!!!! If you want to purchase a computer especially if it’s Alienware THINK TWICE! because if you have any problems they hang up on you, they are rude, or they transfer you to incorrect areas on purpose. The longest transfer trail I have had as been 7 times back and forth to the same departments because each of them say they cannot handle the problem.