Buyers Remorse I have had numerous problems with the laptop since my purchase (2.5K). After one problem gets fixed, another issue pops up. (Computer contantly crashing, mouse pad not responsive, keyboard lights not turning off...the list goes on.) Their tech support seems to have very little knowledge and their go-to solution is to reinstall the operating system. I was told twice a manager would contact me and still no call. Their managers are not held accountable for helping customers. And even worse, I purchased the premium support package. Dell should find another vendor for tech support. I highly recommend buying a different brand.

Alienware 17R4 I have a Alienware 17R4 and it has a several issue of thermal throttling. Dell Brazil refuses to change the computer! They already changed the motherboard with all its thermals 4 times and the issue continues! Each time I contact them it's 3hours of phone and then an entire day waiting for them to come and change the parts. It's so frustrating buying a notebook that you've dreamed for a long time and it just gives you headaches instead of pleasure using it! GSFN4H2

Not much to say Very helpful staff over at Dell/ Alienware, helped me with all my problems. Cancelling, reordering, questions etc. Shipping was on time and even earlier than expected. Everything was great :).

Overpriced Their products are extremely overpriced and some of the desktop PC's have had poor cooling configurations. I'd only recommend them if you're looking to buy a gaming PC and have lots of money and don't want to build your own.

Spent 2k on a laptop Spent 2k on a laptop And it literally won't turn on after less than a year , customer service hangs up on me when I call. Sad I've been an alienware fan all my life and now I'll never buy another #f%^$ck dell I'll spend my money elsewhere