Great program when it works Great program when it works. A lot of customization you can do to fit any practice. However, System slowdowns and or system going offline is a common occurrence. As good as the system is, it is utterly useless when it doesn't work especially during a busy work day. I dont understand why or how the system goes out but the response is always a generic response about their techs looking into it. System can be down anywhere from an hour to the whole day. For the amount a provider has to pay, there should never be a problem like this.

ABSOLUTELY HORRIBLE. this plus last post See my last post. I am still not registered with Medicare for the same reason as the past 3 times. I have now not billed Medicare for services in over 6 months. I have also lost the ability to bill Medical Mutual due to their lack of technical support. I just submitted a 3rd ticket. The 2nd asked for immediate follow-up because the time to submit had passed on several and due to pass on more. Of course NO RESPONSE. I am now looking at other programs. ABSOLUTELY DO NOT USE DR CHRONO!!!!!!!

Dangerous We use Dr. Chrono for our psychiatrist's office and have experienced glitch after glitch. At times it just flat out deleted appointments, and weren't able to be traced. Other times it won't just flat out work, I've had that happen several times on a Monday morning with a long list of patient needs. This platform has cost us thousands of dollars and has left us open to lawsuits. I would avoid at all means.

Mediocre EHR, decent but with many issues We use this EHR for a psychiatry practice. It meets our needs though comes with several downsides. The user interface is often times not intuitive and is cluttered. Heavy website can be slow to load in certain pages. ICD code and rx integration could be better. Poor website design leads to inefficiencies in time management which are key to running a good medical practice. There is no way to work one on one with the designers to improve website design or function. Customer service is mediocre though they try.

We only started using their system and… We only started using their system and they have removed patient data, demographics,clinical notes,billing and appointments. The customer service has been non existent. Reading these reviews is making me think that I am going to look to get out before I get in any deeper. Seems to be a good program. The foundation is there but the customer service is just not there. Empty promises. Only work during the week. Ridiculous too hard to reach. They mess up the accounts with no plan to correct. Not professional