Buyer beware The actual product does not measure up to marketing promises. Migrating patient data over was a nightmare, and there were significant extra costs that were not mentioned up front. Getting EPCS set up had several bugs, resulting in days of prescription delays and a return to writing Rx's for all my patients. The product is not worth the cost.

DO NOT trust this company DO NOT trust this company! They consistently try to overcharge for billing. Literally every month I have to fight with them as the bill they send me every month is incorrect. I am constantly fed fraudulent information about their billing. I am having to get an attorney involved to break my contract with them even though I have documented evidence of them actively lying to me in communications.

I am writing a review for Dr. Chronos If I can rate them less than one I star I would. We have had all similar problems as everyone is stating here. Customer service is absolutely awful taking out tickets never answering emails because they all probably work from home. How can you run a business without having open communication with your clients. There is no empathy or communication in working with businesses. This is our way of getting paid. It should not have to be so hard. Multiple mistakes and no accountability. I’d like to know if anyone on here has consulted an attorney for consult regarding these issues. This is obviously a huge problem that goes unanswered and definitely not fixed. Our business suffered greatly.

Scammed In early 2019 we were scammed into paying for a year of DrChrono for a little over $2,000. We were left in the cold during implementation and the manager stopped returning our calls. We finally had enough and asked for a refund as it wasn't going to work for us. We were declined our refund and they deactivated our access after we told them we weren't going to use an EHR that wasn't fully up and running for us (nor met our needs). I've since heard this same story for many practices in my area that gave DrChrono a shot. Beware and move on to the next EHR.

Mediocre EHR, decent but with many issues We use this EHR for a psychiatry practice. It meets our needs though comes with several downsides. The user interface is often times not intuitive and is cluttered. Heavy website can be slow to load in certain pages. ICD code and rx integration could be better. Poor website design leads to inefficiencies in time management which are key to running a good medical practice. There is no way to work one on one with the designers to improve website design or function. Customer service is mediocre though they try.