DrChrono USE to be very solid DrChrono use to be very solid, however, last few years has been a consistent decline in quality with software and support. Support often can’t see or understand their own problems. Excuses Excuses. They said “Switching to Amazon web services will fix our downtime “ not true same problems I would argue it has been worse. Bugs Glitches bugs and glitches have no idea what happened to this company. I have another softwares that I use in my practice and when they were down for a fraction of the time DrChrono is down a very sincere UNSOLICITED apology was given and a credit on my account for that month. Don’t ever expect this from DrChrono they just ignore your frustration don’t take accountability and have never given one penny in credit for the loss they create.

Poor Performance, Horrible Customer Service Truly horrible. Multiple times every month there seems to be a major outage where you are unable to view the schedule, pull up notes, call in prescriptions, etc. Makes treatment on those days impossible and then when it comes back online hours later, I have to stay late at the office to catch back up and finish my charts. It is frustrating to say the least. No excuse why it should be down so often.

Buyer beware The actual product does not measure up to marketing promises. Migrating patient data over was a nightmare, and there were significant extra costs that were not mentioned up front. Getting EPCS set up had several bugs, resulting in days of prescription delays and a return to writing Rx's for all my patients. The product is not worth the cost.

New Dermatology Practice In starting my practice, I did several EMR demos. Dr Chrono was by far the easiest to navigate, customize, and understand. The support staff has been extremely responsive, and I've never felt like the system lacked for anything. My billing team likes the interface for their services as well. Best of all, the price point is difficult to beat. I feel that going with Dr Chrono was the single best decision in starting my new practice and I have already recommended many of my dermatology colleagues to their program.

DO NOT trust this company DO NOT trust this company! They consistently try to overcharge for billing. Literally every month I have to fight with them as the bill they send me every month is incorrect. I am constantly fed fraudulent information about their billing. I am having to get an attorney involved to break my contract with them even though I have documented evidence of them actively lying to me in communications.