Terrible Support It appears Texas Docudesk sold out to Canada Docudesk several years ago. Texas' support was fair to good. Canada's support is terrible, nonexistant. Ive been a longtime docudesk user 7 years +/- Purchased DocudeskXE w. OCR. Download version. OCR didn't load properly. Tried to reinstall, and was told my key had been used. Contacted company, via email, no telephone numbers, who ignored/refused to correct problem. Shopping for another product.

Docudesk Never Seems to Work Hi - Just thought I would express the years of frustration with this software. It's worth my time to write this. Keep thinking things will improve - they don't. Unclear as to why there are so many glowing reviews. Docudesk has been a total hassle so far. My experience has been that Docudesk splits functionality across several tools, that don't integrate well, and don't execute their core functionality reliably, or in ways I understand. At the end of the day, it's just PDFs right? Seems like one of the several Docudesk products I have would do the job. Now I just use Word for PDF conversion...it's faster, more reliable with better results. Also the licensing is very complex...seems like I always have to register software I have bought (or re-register...not sure), and then I link to the product for registration and they say they don't offer it. I tried to use again recently and was embarrassed at work when the PDF conversion software cut off a page of a simple 3-page document.

Docudesk is a winner! Thoroughly delighted with this product. Simple to use and results are spot on every time. I was impressed with the website when I found it through searching, and am equally impressed with the software itself. When making the purchase I experienced a problem using the payment processor but Docudesk customer service was fast, friendly and sorted in no time. Such a pleasant change from so many other vendors these days. Highly recommended.

Easy to use and Great customer service Civil Solutions said it well: Best value PDF writer. I searched pretty hard and found Docudesk to be cost effective, easy to install, easy to use (almost intuitive) and excellent customer service. Years after my first install, I got rid of my old laptop for a netbook and almost forgot Docudesk. E-mailed customer service and they sent me the codes from my original install. No charge. That's what I call customer service.

Keep up the good work I had a question several weeks ago about my Docudesk program. To my utter amazement, I received two replies within less than 30 minutes with easy-to-follow instructions. I'm no computer whiz, so simple instructions are vital. When the head honcho takes the time to respond to a customer, I have to say that I'm totally impressed. Thanks to your quick response, I have now downloaded the $49 upgrade you offered. I would not normally take a chance on unfamiliar software, but I feel confident that any problems or questions I might have will receive the same courteous and speedy replies. Keep up the good work, and I'll be a customer for life! Linda Fessel