5 stars always - for years and years! I will always share my thoughts about Docudesk, because they are great people. They follow through on everything they promise, and the software is easy and without glitches. It's been a great experience for me, and I've used them since they started I think! No complaints ever. Only satisfaction with a company that really knows what customer service is every time. You can create perfect PDF files and then you can even UN-PDF into several formats. That has been a Godsend for me with my work. I really can't say enough about them..... Kathryn Howard

Docudesk Never Seems to Work Hi - Just thought I would express the years of frustration with this software. It's worth my time to write this. Keep thinking things will improve - they don't. Unclear as to why there are so many glowing reviews. Docudesk has been a total hassle so far. My experience has been that Docudesk splits functionality across several tools, that don't integrate well, and don't execute their core functionality reliably, or in ways I understand. At the end of the day, it's just PDFs right? Seems like one of the several Docudesk products I have would do the job. Now I just use Word for PDF conversion...it's faster, more reliable with better results. Also the licensing is very complex...seems like I always have to register software I have bought (or re-register...not sure), and then I link to the product for registration and they say they don't offer it. I tried to use again recently and was embarrassed at work when the PDF conversion software cut off a page of a simple 3-page document.

Lifetime Support for your lifetime license - What Life time License I purchased a few products from Docudesk. deskPDF Editor X, deskPDFcreator, deskUNPDF3, deskUNPDF2012. Last fall I was notified everything was about to expire because I did not own the current versions. So, my life time License was expiring? This week I got a promoting, they want me back! I can renew for just $39.99 - 60% off list. I purchased Adobe Acrobat Pro. It really works, and doesn't arbitrarily stop working when a new version comes out. Granted it is more expensive, but I think I spent that much on the renews of Docudesk over the years. Now, I have one software package that does it all, rather than trying to figure out which version of Docudesk works.

Easy to use and Great customer service Civil Solutions said it well: Best value PDF writer. I searched pretty hard and found Docudesk to be cost effective, easy to install, easy to use (almost intuitive) and excellent customer service. Years after my first install, I got rid of my old laptop for a netbook and almost forgot Docudesk. E-mailed customer service and they sent me the codes from my original install. No charge. That's what I call customer service.

Terrible Support It appears Texas Docudesk sold out to Canada Docudesk several years ago. Texas' support was fair to good. Canada's support is terrible, nonexistant. Ive been a longtime docudesk user 7 years +/- Purchased DocudeskXE w. OCR. Download version. OCR didn't load properly. Tried to reinstall, and was told my key had been used. Contacted company, via email, no telephone numbers, who ignored/refused to correct problem. Shopping for another product.