No shipping updates, poor customer service, never buying from NCIX again. Don't waste your time or money. Ordered a laptop mid-April - said it would ship within 1-3 days. Of course they took payment very promptly, made it look like shipping was immediate. Wait 2 weeks. No updates. I send 2 contacts via online feedback form. No response (eventually received 2 weeks later). I tried calling and at least the agent gave me an update is that they're backordered and shipping soon. One month later, I get email says it has shipped. But I have no clue... still waiting a month later and no laptop... even if the laptop arrives eventually, this rating will stand... lousy lousy service. Really makes you appreciate Amazon service and integrated supply chain to tell you exactly where your order stands and shipping status.

WORST WARRANTY SERVICE "I had bought a Galaxy Table S from ncix in 2015 and got damaged. I took it to the store that I had purchased it from September 20 2016 and I was told that they will either repair or replace it since the warranty was still valid. Nevertheless to say that as of today December 18th 2016 I have not received my tab back and despite my call to the headquarters last week and the assurance of rectifying the issue ASAP, I have not heard anything back from them. I am extremely disappointed and will NEVER shop with them again, very frustrating process and misleading information from NCIX has made it very clear that they DO NOT CARE ABOUT THEIR CUSTOMERS. "

Wow, asolute disgusting experience Wow, just wow! By far the worst online company I ever dealt with. Put an order, everything looks fine, confirmation etc etc, time goes and after a month contacting them to inquire about my order, their CSR replies with a lousy apology that the item is "discontinued" !!! It's one of the best sellers and they still currently offer it. Wow, never again with these crocks, authorities should intervene and shut them down.

had a product that was doa had a product that was doa, so I submitted an RMA form but no action was done on their end. I waited 2 weeks then sent an email to their tech support and still no response or action. I tried calling them but always in queue. I even left my number for call back several times but did not receive a call back. Terrible customer service.

No tracking number or email on a pickup … No tracking number or email on a pickup after waiting 7 business days on an SSD that was instock in their warehouse, it's supposed to take 2-4. I'm a patient person and the wait isn't even what bugs me, it's the lack of information, especially considering my payment has processed. For the past 2 days, calling their phone-number's online order status line has resulted in an endless busy signal... I'm starting to feel like I got scammed out of 260$, what crappy company. Next time buy from amazon, newegg, or literally anywhere else, don't give these guys your money. If they keep this up their customer base is going the way of the dinosaurs.