No shipping updates, poor customer service, never buying from NCIX again. Don't waste your time or money. Ordered a laptop mid-April - said it would ship within 1-3 days. Of course they took payment very promptly, made it look like shipping was immediate. Wait 2 weeks. No updates. I send 2 contacts via online feedback form. No response (eventually received 2 weeks later). I tried calling and at least the agent gave me an update is that they're backordered and shipping soon. One month later, I get email says it has shipped. But I have no clue... still waiting a month later and no laptop... even if the laptop arrives eventually, this rating will stand... lousy lousy service. Really makes you appreciate Amazon service and integrated supply chain to tell you exactly where your order stands and shipping status.

Fake stock. Slow refund if ever. crap. Showed all 3 items I need in stock. Took my money and shipped one item next week. Another item two weeks later. Then never shipped the third item. Contacted them and told me no stock and didn't know when will restock. Cancelled my order and requested a cheque refund. Another two weeks later the cheque was not shipped. By any standard, this company should just close. First and last time spent my money there.

If I could give this place zero stars I … If I could give this place zero stars I would but that isn't an option. Service is non existent here. When callling their number, you are put on hold. After calling their service line three times with the same result, I tried the sales line and it is answered but am told that service is off. So basically you are on hold waiting for someone who is not even there to answer the phone. Voicemail is not a new invention - after all it is 2017. On top of this, they will not even assist with dealing with a defective product purchased from them unless you purchase their service package. All they would do is say to contact the manufacturer. Needless to say, I will never purchase anything or bring anything for service here again.

Terrible customer service Terrible customer service. I purchased an item over 2 weeks ago, saying there was 2 in stock. The payment went through, but I never received shipping info. I submitted two different support tickets and requested a call back to speak to someone about this - none were responded to. I never got a phone call, even though they said they called (I had my phone in hand - they didn't call), and I haven't gotten a response from the support tickets. I paid extra for fast shipping. This is truly unfortunate as they had a good thing going - terrible customer service will be your downfall and ultimate demise if this is larger problem is not addressed. NCIX is flat out ignoring my requests for contact and have effectively stolen my money. I have to now go through the credit card company. I will no longer shop with NCIX and I will advise everyone I know to stay away from this terrible company.

Horrible I ordered a GTX 1060 AMP! Edition GPU from NCIX during the black Friday weekend. They then I email them about not receiving it, and they say that it had been in back order since the day after cyber Monday! Which they thought wasn't worth telling me. After that day, I had emailed them 7 times asking for refunds, but wait no replies after a whole week. NEVER USE NCIX.