If I could give this place zero stars I … If I could give this place zero stars I would but that isn't an option. Service is non existent here. When callling their number, you are put on hold. After calling their service line three times with the same result, I tried the sales line and it is answered but am told that service is off. So basically you are on hold waiting for someone who is not even there to answer the phone. Voicemail is not a new invention - after all it is 2017. On top of this, they will not even assist with dealing with a defective product purchased from them unless you purchase their service package. All they would do is say to contact the manufacturer. Needless to say, I will never purchase anything or bring anything for service here again.

Good riddance to Bad Customer service … R.I.H. NCIX Good riddance to Bad Customer service ...or is it? NCIX is no more as I'm sure most of you know ...They officially filed for bankruptcy but watch out because I think the game for these lowlifes is to open up again when the smoke clears as online only. These goofs were taking orders they knowingly couldn't not fill while all this was going on ...in short online only or not I will never do business with NCIX or the shady little puke Steve Wu again ....ever! That's right I'll be looking at the ownership of any new business that pops up even under a different name because your a crook Steve! I Lost all my reward points! (I'm sure thousands of other people lost way more than I did)

Wow, asolute disgusting experience Wow, just wow! By far the worst online company I ever dealt with. Put an order, everything looks fine, confirmation etc etc, time goes and after a month contacting them to inquire about my order, their CSR replies with a lousy apology that the item is "discontinued" !!! It's one of the best sellers and they still currently offer it. Wow, never again with these crocks, authorities should intervene and shut them down.

No shipping updates, poor customer service, never buying from NCIX again. Don't waste your time or money. Ordered a laptop mid-April - said it would ship within 1-3 days. Of course they took payment very promptly, made it look like shipping was immediate. Wait 2 weeks. No updates. I send 2 contacts via online feedback form. No response (eventually received 2 weeks later). I tried calling and at least the agent gave me an update is that they're backordered and shipping soon. One month later, I get email says it has shipped. But I have no clue... still waiting a month later and no laptop... even if the laptop arrives eventually, this rating will stand... lousy lousy service. Really makes you appreciate Amazon service and integrated supply chain to tell you exactly where your order stands and shipping status.

Worst online experience I've ever had Worst online experience I've ever had. Messages are not answered, requests to void transactions are not done. Filed a complaint with my credit card company, Consumer Protection BC and the OPCQ. This isn't how a serious business should function.