Terrible customer service Terrible customer service. I purchased an item over 2 weeks ago, saying there was 2 in stock. The payment went through, but I never received shipping info. I submitted two different support tickets and requested a call back to speak to someone about this - none were responded to. I never got a phone call, even though they said they called (I had my phone in hand - they didn't call), and I haven't gotten a response from the support tickets. I paid extra for fast shipping. This is truly unfortunate as they had a good thing going - terrible customer service will be your downfall and ultimate demise if this is larger problem is not addressed. NCIX is flat out ignoring my requests for contact and have effectively stolen my money. I have to now go through the credit card company. I will no longer shop with NCIX and I will advise everyone I know to stay away from this terrible company.

In 2013 I purchased a custom i7 machine … In 2013 I purchased a custom i7 machine from NCIX for photo editing. I was extremely happy with the product and service that I got from them so when my brother decided he needed a new machine for his photo editing I had no hesitation recommending NCIX as a local and reliable company. His subsequent experience attempting to contact service for a 4 TB WD Red drive that never worked has given me cause to regret my recommendation. The management at NCIX seems more concerned with their Audi's and Porches than providing customer service. It is very sad.

Great Sales, Support, Price Match, ETC!! Wow, when i first found NCIX's website i was so happy! Everything about NCIX is amazing. The Costs on NCIX are so cheap, comparing it from other shops online. NCIX's support always responds as soon as possible. The Price Match is one of my favorites (ONLY IF YOUR IN CANADA), Price Match is like “We guarantee the lowest prices!” “We’ll beat any advertised price!” which is true. Overall i give the website FIVE STARS! This website is mostly recommended and best for getting PC's built, buying keyboard's, headsets, and speakers/monitors/tv's/etc.

No shipping updates, poor customer service, never buying from NCIX again. Don't waste your time or money. Ordered a laptop mid-April - said it would ship within 1-3 days. Of course they took payment very promptly, made it look like shipping was immediate. Wait 2 weeks. No updates. I send 2 contacts via online feedback form. No response (eventually received 2 weeks later). I tried calling and at least the agent gave me an update is that they're backordered and shipping soon. One month later, I get email says it has shipped. But I have no clue... still waiting a month later and no laptop... even if the laptop arrives eventually, this rating will stand... lousy lousy service. Really makes you appreciate Amazon service and integrated supply chain to tell you exactly where your order stands and shipping status.

Awesome Company I've been using them for 6 or so years never had a issue with support or anything. Pros: Fast & Reliable Price Match Several Payment Options NCIX Points Card Program Free Express Shipping on several Items I could go on..