Your install technician had a tendency… Your install technician had a tendency to swear which is not appropriate. Your WI Fi booster was supposed to be on payments but was written up due with monthly bill. On the plus side your system works even during storms.

Prompt installation Prompt installation, very informative, selection of plans, and even though higher, I pay for service. Xfinity and T-Mobile did not give me that

Missing Data speeds. You have never come close to your advertised download speeds. The best I have ever gotten was about 1 MBs when I still had data available. If Starlink ever gets seriously going, it and the cell network providers are going to eat your lunch.

Great Customer Service!! I give the customer service representative that helped me with the phone call a 10 plus, her name was Alex. She went above and beyond!! I didn't have enough money to pay the full Bill I only could pay half and I would of had to call back within a few days to pay the remainder. Alex just took care of the rest for me she paid the other half of the bill I appreciate it and she's a very good customer service representative you have.

I explained to the gentleman helping… I explained to the gentleman helping me, that with the government program ending and it also affecting my Medicaid, that I needed to lower my plan. He answered all my questions professionally and gave me all other options. I chose to stay with Hughes Net but with a plan that I can afford. He is an asset to your company and has Stellar Customer Service Skills.