The agent I spoke with was very polite The agent I spoke with was very polite, listened to my concerns and seemed to understand my worries of no longer receiving the ACF monies to assist in my bill. Looking for ways to assist in my payment is so appreciated. Thank you.

Great Customer Service!! I give the customer service representative that helped me with the phone call a 10 plus, her name was Alex. She went above and beyond!! I didn't have enough money to pay the full Bill I only could pay half and I would of had to call back within a few days to pay the remainder. Alex just took care of the rest for me she paid the other half of the bill I appreciate it and she's a very good customer service representative you have.

I have had good experiences with the… I have had good experiences with the phone staff that I have interacted with so far. I do have a problem with the one and only installation company that you use for that part of your service. Not that they are not good at their job but they are not capable of serving all of their customers in a timely manner. Rural New Mexico is huge and they are four hours drive from parts of their service area. Meaning that I have to wait three weeks until they get enough calls in my direction until they send a technician to take care of your customers. Not a good plan. There should be other service technicians from other directions that can overlap and service your customers in a more timely manner. For instance a service company from Albuquerque which is actually closer should be able to work this area as well to get your customers functioning as fast as possible. Just a thought to help you get things done. So for me I will have my internet going off and on for three weeks because the installation people are 200 miles away. Their guys handle people in the local area within 1-2 days I’m sure. But everybody else is paying for the same service but not being able to get it because we live in the more rural areas, which you’re commercials say you specialize in. Please reorganize your service areas to bring quicker service to your rural customers. Thanks

I explained to the gentleman helping… I explained to the gentleman helping me, that with the government program ending and it also affecting my Medicaid, that I needed to lower my plan. He answered all my questions professionally and gave me all other options. I chose to stay with Hughes Net but with a plan that I can afford. He is an asset to your company and has Stellar Customer Service Skills.

Complicated call to speak to a person… Complicated call to speak to a person who could help me because of an issue of signing in Hughes net. After I finely talked to a person, the representative solved the issue that I was having and was polite and professional.