she was very lovely on the phone and… she was very lovely on the phone and made sure to answer my questions honestly and was very helpful. she even made sure she was saying my name correctly(and she was which most people dont) so that was a very nice change from usual calls like this I've made with other companies. I think she deserves a raise because she called me back quickly and got everything taken care of within a few hours, even after telling me it could take a few hours up to 24 hours. I was happy to have the same person call me back and she even remembered things I had said to her. she is a wonderful face (voice) for your company and I'm very happy my first interaction was with her. she has made me excited that I made the right choice going with you.

On 4-22-24 I called the number for… On 4-22-24 I called the number for Zochnet 877-866-7770 at12:58 PM to give them my new bankcard number to use for autopay and was connected to Ms Shadane and I told her I was trying give Zochnet my new Bank card number. She is trying to help me since phone line hangs up when pressing 4 so I pressed 3 to speak to someone. Hooked me up with Earthlink at $54.95 Here it is after 10 PM on 4-27-24 and still no service with EarthLink

Totally awesome experience Totally awesome experience, hats off to the people we talked with. All the right questions and answers, thanks so much

Customer Service Very competent and professional, simplifying complex explanation on processing and comparison to other providers and services. ie; Fiber vs conventional.

Started as scheduled Started as scheduled, good sense advice to connect to WiFi, overall was a clean operation