Useful, but frustrating to deal with Clarivate. I find EndNote to be extremely useful, but the company seems to be getting greedy and is extremely unresponsive to user input. They capriciously take away features in new versions that were in older versions, like the ability to hide unused fields. Why would anyone take that away? Why can't I share certain libraries with other users, not just one library for everything? Etc. Etc.

Endnotes service rocks Your people are (and always have been) honest, accurate, sympathetic and helpful. They understand the panic of a writer on deadline whose software has just lost citations...... After 20 versions, I'm probably more understanding than some users, but you all rock.

This is overall an excellent product This is overall an excellent product. It really works. However, some items that are used frequently are difficult to find in the menus. For example, unformatting citations is done often and it should be located up front as a large button that is easy to find. You seem to focus on correcting elements of the program that are rarely used and do not attend to usual operations challenges.

Two of our recent papers Two of our recent papers, both with extensive references that were much easier to manipulate with EndNote. One paper has already been published in May of last year and another is currently in review. I would have dreaded keeping track of these references "by hand". George E. Davis, MD, FACP, FACG

This has made research and technical… This has made research and technical writing so much easier! I love how easy it is to import materials, or even enter a new reference. I really love the fact you can group projects together. This has been helpful when working on multiple projects. I do wish there was more of a “file” type system where you could archive research materials. Such as moving the various projects group to another file. Other than this more “accessory” feature, this program has been great!