The solidity of use The solidity of use! EN gives me confidence in my notes and references. Especially, that they will be where I can find them. EN is a vital part of my research. Here is an item on my wishlist: that typing in a new reference with a name and part of a title would generate websearch results and a list of citation choices. Other, programs offer that convenience but are not integrated as well into WORD, etc.

I emailed in July regarding my update I emailed in July regarding my update, and have had no response. I have purchased endnote 21, but am unable to sign into my online account as it does not recognize my credentials. I have used endnote for years, but may be looking for a more responsive program.

Endnote is one of the most useful… Endnote is one of the most useful research tools I've ever used. I've been a user for more than a decade and am now successfully managing nearly 50,000 references on a variety of subjects. I've even converted many of my old graduate-school 5x8 cards to EN references. Love having all my notes fully searchable.

Endnotes service rocks Your people are (and always have been) honest, accurate, sympathetic and helpful. They understand the panic of a writer on deadline whose software has just lost citations...... After 20 versions, I'm probably more understanding than some users, but you all rock.

I upgraded from several EN versions… I upgraded from several EN versions back. It was a little awkward to get used to EN21, but now that I have, I can appreciate some new features such as its remarkable ability to grab online PDFs without going through the usual hassles. There are a couple of older features that I miss, though: I used to be able to see a quick preview of a new reference in my chosen output format on-screen, without having to write it to an output file. (Maybe I just haven't figured out how to do that yet.) Also, on the Edit page the top toolbar is missing the Greek symbol conversion that used to be there. Also, it would be really helpful to give us a couple of highlight colors like yellow and red in that toolbar!