New release (EndNote 21.0.1) has issues New release (EndNote 21.0.1) has obvious bug in author lists, listing an extra author in several styles I use. Used to work fine, now broken. A fix is supposedly in the works, but we're almost 3 months past release. A failure of your QC process.

Two of our recent papers Two of our recent papers, both with extensive references that were much easier to manipulate with EndNote. One paper has already been published in May of last year and another is currently in review. I would have dreaded keeping track of these references "by hand". George E. Davis, MD, FACP, FACG

Endnotes service rocks Your people are (and always have been) honest, accurate, sympathetic and helpful. They understand the panic of a writer on deadline whose software has just lost citations...... After 20 versions, I'm probably more understanding than some users, but you all rock.

I emailed in July regarding my update I emailed in July regarding my update, and have had no response. I have purchased endnote 21, but am unable to sign into my online account as it does not recognize my credentials. I have used endnote for years, but may be looking for a more responsive program.

The interface is as clunky online as it… The interface is as clunky online as it is in the desktop app. Also, when it's so easy to just plug a DOI into a website and pull an article, or find similar articles using multiple free sources (e.g., research rabbit, elicit, google scholar) I do not find it worthwhile to use endnote for these purposes.