New folder resolves problem exporting jpg files After working on another batch of images I was unable to export jpegs. Aurora HDR just hung up and I was forced to closed the Aurora HDR Program. After two days of this, I searched Google, found nothing helpful. Going back to the program I saw a chat button and was delighted on a California Saturday morning there was a LIVE PERSON on the other end of the chat. She sent my need over to tech support and within perhaps five minutes I had an emailed response with three suggestions to fix the problem. Creating a new folder for saving my files fixed my issue. Good to know that after years of owning Aurora, it's my first time using the support chat and am very pleased at the courtesy, speed and efficiency my problem was resolved.

I just wanted to thank the Luminar Team… I just wanted to thank the Luminar Team for the fantastic service during the time I have been using the software (which, by the way, is superb). Even silly little questions were answered promptly and with patience, and I have never felt ignored. In addition, I really appreciate the preset bundle I received as a birthday present today. What a nice surprise. Classy all the way around!!

Problems Luminar Neo as a plugin after the last update After the last update of Luminar Neo I had some problems opening the plugin in Photoshop and Lightroom. I received a quick response to my request for help. I had to reinstall and uninstall several times following the instructions, but it all worked out in the end. Every question was responded quickly, friendly and efficiently, even in the weekends and late in the evening. Thank you!

Customer Service gets A+ I had an install problem after I purchased Luminar Neo Volodymyr from customer service was straight on to it with a quick fix. Great Job.

Support team are really good I have to say that the support team do a great job. I had drive issues and had to re-load Neo a few times and when I contacted the team the turnaround was very speedy and helped me a lot. Considering the awful circumstances in Ukraine I say they are doing a great job. Many thanks.