Slow launch, QUICK solution Subsequent to downloading the latest update of Luminar Neo, the program launch time increased to an unacceptable SEVEN minutes. I contacted Skylum tech support which provided me with a simple solution that reduced the launch time to UNDER ten seconds. REALLY! Excellent service, terrific software!

Very good software Very good software AI is very interesting I upgrade my images with many pleasure Great job for thé team Thanks

Customer service went above and beyond… Customer service went above and beyond helping me solve some issues I was having getting the software to work properly on my computer because of how my computer was configured. I emailed them, and Volodymyr responded quickly and stayed with me via email until everything was working correctly. In today's world, this level of service is certainly deserving of compliment and a showing of appreciation. Thank you for all of the help. Oh yes, I absolutely love the software too and highly recommend it!!

I have a 2-seat licence I have a 2-seat licence. One for my desktop computer (main use), one for my laptop (used occasionally when travelling). I recently discovered I couldn't load the extensions and generative tools on the laptop. I sent a request for assistance, and it was provided promptly, and the problem was solved. It did show up late in my inbox, but that was operator error. I didn't check the spam folder. oops.. ;) Thanks so much for the quick response!!

Problems Luminar Neo as a plugin after the last update After the last update of Luminar Neo I had some problems opening the plugin in Photoshop and Lightroom. I received a quick response to my request for help. I had to reinstall and uninstall several times following the instructions, but it all worked out in the end. Every question was responded quickly, friendly and efficiently, even in the weekends and late in the evening. Thank you!