Great support and helpful staff. Great support from Mia in regards to getting set up and troubleshooting some issues I was having. She went the extra mile to ensure I had a resolution and guided me through configuring our POS. If you plan to use it on a desktop, I recommend installing the dedicated App rather than the browser-based version. It's significantly better.

ConnectPOS is incapable causing my shop… ConnectPOS is incapable causing my shop to close when system downed. The inventory is never right because ConnectPOS can't update MSI. Sometimes, the app can't close the sale causing my customers need to take screenshots as proof of purchase. Then, we re-create the orders when the app is back to life. Today I spent 3+ hours with Hana trying to fix one problem in MSI, but their side caused a disaster that we can't use the app at all during shop hours. That means close of business until further notice.

This app has many great features! I didn't use the service yet, but can see the App has all features we're looking for. Also their support has been very helpful. Special thanks to Mia, we had a great meeting, she walked us through all features to set up everything as requested! I'm excited and can't wait to start using ConnectPOS with our Bigcommerce store.

If I could give more then 5 stars I would! We do use ConnectPOS for years now and since last year we also use their MSI possibilities. Their support is amazing, always ready to help, always friendly. We asked for something out of the box, ConnectPOS had to change their logic to do us a favor and a special thanks to Lucy made it all happen for us. Truly recommend!

Major improvement in support Major improvement in support. It used to seem impossible to get any, but ConnectPOS was listening. They now have 24/7 support by chat or email. They responded in less than five minutes and resolved the issue in even less time. Friendly, efficient, proficient. Excellent.