Helpful! This was a very helpful service to get back to Canada after spending 2 weeks in Hawaii. Easy process - except for the verification. No one called me back and I had to wait for over 20 minutes in a chat for someone to verify, which extended the time required. Can't really complain as I did my swab on the beach and had a travel plan with my cell phone, but for those with limited internet time/a strict itinerary to follow, give yourself a bit more time!

Mary B was AMAZING Mary B was a very nice, polite and patient person during our observation of Covid tests needed for travel. She was very patient while I uploaded the correct photo ID and she was nice interacting with my minor children. Her instructions were very easy to follow. The entire Avoza system has been easy to use. The appointment reminders are a little excessive, but they are nice too.

Excellent proctor support experience, long chat waits Excellent support and service on both Canadian and US sides of our journey. Proctors were clear in communications, and able to adapt to our change in schedules. Instructions were very clear and made this stressful process a calm organized one for us. Only reason for a 4(vs 5) was very long response times in the chat, at times over 4 hours. As travel rules were changing, this made pre-trip planning difficult.

Highly recommended Highly recommended! Six of us needed antigen test certificates in two days, but we didn’t want to significantly interrupt our vacation in Croatia to get them done. We all did a proctored test from onboard our private catamaran. It was so quick and easy and saved us much time (and money).

I’m writing this review to gives Kudos… I’m writing this review to gives Kudos to the agent who assisted me. This was the first time I used the AZOVA service. Zara was my agent. She was wonderful! She reviewed my account screen and edited what was necessary to complete my profile. Zara was professional, patient and had a great sense of humor. I so enjoyed the set up experience and getting my appointment made. Zara is a treasure. She’d be a great orientation instructor for new agents. Well done AZOVA!