I’m writing this review to gives Kudos… I’m writing this review to gives Kudos to the agent who assisted me. This was the first time I used the AZOVA service. Zara was my agent. She was wonderful! She reviewed my account screen and edited what was necessary to complete my profile. Zara was professional, patient and had a great sense of humor. I so enjoyed the set up experience and getting my appointment made. Zara is a treasure. She’d be a great orientation instructor for new agents. Well done AZOVA!

Mary B was AMAZING Mary B was a very nice, polite and patient person during our observation of Covid tests needed for travel. She was very patient while I uploaded the correct photo ID and she was nice interacting with my minor children. Her instructions were very easy to follow. The entire Avoza system has been easy to use. The appointment reminders are a little excessive, but they are nice too.

COVID-19 witnessed test Scheduling a witnessed COVID-19 antigen test was easy. When my appointment time came the representative contacted me promptly. Her audio quality was terrible, with a lot of echo, crackle, and background noise, but she managed to improve it somewhat. The instructions for proceeding with the test were not entirely clear; a set of clear step-by-step instructions visible on the website would help. After the test incubation period was over, I was contacted promptly, my test witnessed, and a PDF report sent quickly. Trying to find the PDF on my account website was not easy, but I succeeded. Overall, B+ ... glad to have it done. I would use AZOVA again.

Results confirmation took way longer than 3 hours We had our video antigen tests at 4pm the day before our flight to USA. The video call went OK although felt impersonal to be speaking to a black screen and we couldn't see our reflection to know the caller could see all 3 of us doing the tests simultaneously. We were told we would receive the fit to fly certificate within 3 hours. At 10:30pm we hadn't received an email so i called them and the automated answering service informed me the office was closed until 8am. We couldn't check in to our flight online without uploading the certificate. Eventually the first email came through just after 11pm and we had them all by 11:25pm. It added to what was already quite a stressful ordeal.

This testing process was very… This testing process was very convenient. We did have some video call connection issues, but the agent would just call us back right away and carry on with the procedure. The result came through in the time predicted, and we received our documentation immediately. All was good!