Mary B was AMAZING Mary B was a very nice, polite and patient person during our observation of Covid tests needed for travel. She was very patient while I uploaded the correct photo ID and she was nice interacting with my minor children. Her instructions were very easy to follow. The entire Avoza system has been easy to use. The appointment reminders are a little excessive, but they are nice too.

I’m writing this review to gives Kudos… I’m writing this review to gives Kudos to the agent who assisted me. This was the first time I used the AZOVA service. Zara was my agent. She was wonderful! She reviewed my account screen and edited what was necessary to complete my profile. Zara was professional, patient and had a great sense of humor. I so enjoyed the set up experience and getting my appointment made. Zara is a treasure. She’d be a great orientation instructor for new agents. Well done AZOVA!

Test happened on time Test happened on time, people observing were excellent, they explained what we had to do all the way through the process. Result record was sent within 30 mins of completing. We did have some trouble at end taking result picture, but they quickly resolved the problem. Only issue I have is to review results from email, you must have their app on your phone, no PDF is sent with the results email.

This testing process was very… This testing process was very convenient. We did have some video call connection issues, but the agent would just call us back right away and carry on with the procedure. The result came through in the time predicted, and we received our documentation immediately. All was good!

Everything about it was easy Everything about it was easy. Was able to book a testing time slot same day within a few minutes, test instructions were easy to follow, results were easy to download and later upload to airline. Would use again but hopefully this stupid pandemic is over.