Not user friendly at all Not user friendly at all. We are trying to connect a firestick at a campground. Customer service was useless. Never could get connected. I guess if a company makes it so difficult to use, they're going to keep the bad guys out too

Excellent service and response! We couldn’t get the TV to connect to WIFI. The service specialist that helped us was so patient and helpful. He didn’t get frustrated with my lack of knowledge at all and worked with me until we got everything set up. Just in time for my husband to watch The Masters!

The “Self-Checkout” Line The customer service representative did very little to provide assistance. Luckily, I am somewhat familiar with technology. Otherwise, we would have been unsuccessful at connecting our Smart TVs. This system is antiquated and ridiculous. I have traveled all up and down the coast and have never had to go through this unnecessary process to watch TV!

Overall decent network service This is probably more of a 4.5 star review, since we had occasional network issues, but overall we are satisfied. We will be using your services next year.(we are snowbirds)

I wish I could remember the gentleman‘s… I wish I could remember the gentleman‘s name that helped us. Being a full-time RVer we always find ourselves having to speak to some type of service agents. The interaction we had with this rep was absolutely unbelievable. Polite, courteous, informative, and did not stop working with us and talking to us until our problem was resolved, which took less than five minutes. I can’t say enough about the service we received.