I am very impressed with the support… I am very impressed with the support provided by Theodora Maria and the billing team today. Excellent from start to finish. Theodora Maria answered my chat request quickly and was very resourceful. Even though the issue I had needed further investigation (we had to raise a ticket) it was resolved within 15 minutes!

Andrew was great Andrew was really helpful and went the extra mile to help troubleshoot the issues I was having with my website following using a third-party tool. I really appreciated their help and the level of detail they provided into the issue. Thank you.

I love these people but... I love these people. Very easy to do business with and responsive, knowledgeable. One drawback- GLACIAL email servers. I wish I had a quid for every time in a week I get an email confirmation link mailed to me from a new site that expires in 10 minutes, and by the time it shows up in my inbox it has expired. I have contacted tech support about this a number of times and they said, "The response is within what we consider an acceptable window". Sorry- if I can't get signup links from sites in 15 minutes, that's not acceptable.

Email suddenly stopped working at 3pm… Email suddenly stopped working at 3pm yesterday across all my devices. Saying failure to connect to server so clearly a technical issue at TSOHOST side. No live chat, no phone number for support so had to raise a ticket for help on their supposedly 24x7 support. 24 hours later no response and no email working which is crucial for me. Do not use them! Update: ZH I am still waiting for your private message for my personal details. Update 2: The response below from the business is clearly just a placeholder with no real urgency as I have still not received the message for my personal details. To save you time the ticket I have already raised is #3683448 Still waiting. This is beyond ridiculous. Is this company still even trading???

Excellent service and support I have used tsoHost for a number of years and generally have been very pleased with their service and support. Most recently, for example, I had a problem which required updating the DNS records to one of my domains which I was having great difficulty changing myself. (I'm most definitely a non-techie in this regard). Having sent off a support ticket I was therefore delighted and relieved when Martin got back to me saying that he had sorted everything out. Just the kind of excellent support that I needed and value.