Bobby
GBEmail suddenly stopped working at 3pm… Email suddenly stopped working at 3pm yesterday across all my devices. Saying failure to connect to server so clearly a technical issue at TSOHOST side. No live chat, no phone number for support so had to raise a ticket for help on their supposedly 24x7 support. 24 hours later no response and no email working which is crucial for me. Do not use them! Update: ZH I am still waiting for your private message for my personal details. Update 2: The response below from the business is clearly just a placeholder with no real urgency as I have still not received the message for my personal details. To save you time the ticket I have already raised is #3683448 Still waiting. This is beyond ridiculous. Is this company still even trading???
Happy Customer
GBI am very impressed with the support… I am very impressed with the support provided by Theodora Maria and the billing team today. Excellent from start to finish. Theodora Maria answered my chat request quickly and was very resourceful. Even though the issue I had needed further investigation (we had to raise a ticket) it was resolved within 15 minutes!
Zoran Vidovski
GBThank you NADA Thank you to tsoHost for the support they have especialy NADA. She was so nice and helpfull. Guiding me through the proces to sort my problem out and as well doing it for me, saving me from going through the whole stress. Thank you NADA and all the best to you and the team.
David Channon
GBBeen with TSO Host for over a decade Been with TSO Host for over a decade. Recent problems with my site frustrated me. I have had a brain injury causing fatigue, anxiety and memory problems. I was about to give up. Vlad-Stefan provided outstanding customer support including significant helpful detail in many prompt email responses. He sought solutions that met my need rather than oversell. He was self critical during problem solving and honest about different ways forward. Integrity exemplified. He used colleagues to solve some of my problems. I now have a cheaper, better solution with TSO Host. New servers with great service despite the challenges.
Luke Whiteside
GBWhat an amazing company TSO are… What an amazing company TSO are especially Nada, she sorted out my SSL certification so swiftly and efficiently.I would highly recommend TSO particularly if you deal with Nada !!