Customer Service needs people, not bots After a useless and timewasting effort with your bot customer support pop up, I raised a ticket to resolve a problem on how to pay an invoice when the saved card (out of date) was the only option. I helpful guy called Martin wrote straight back and over a couple of hours everything was sorted. Thank you for a real person!

Thank you NADA Thank you to tsoHost for the support they have especialy NADA. She was so nice and helpfull. Guiding me through the proces to sort my problem out and as well doing it for me, saving me from going through the whole stress. Thank you NADA and all the best to you and the team.

TSO service has crashed dramatically… TSO service has crashed dramatically over the past months. The level of active spam infiltrations since they migrated their servers has gone through the roof. They no longer have an on-line chat support and the only was to contact them is to raise a "ticket" which takes days to reply. You cannot even contact them by e-mail as their email support just says they cannot match your request to a support ticket even though you supply all the details in the e-mail. I now get on average almost 200 spam e-mails per day that is generated from MY OWN WORDPRESS and its impossible to contact these jokers. Use any other service provider. TSO used to be good but they are now shockingly poor. After 12 years of being with them I am moving elsewhere.

Excellent service and support I have used tsoHost for a number of years and generally have been very pleased with their service and support. Most recently, for example, I had a problem which required updating the DNS records to one of my domains which I was having great difficulty changing myself. (I'm most definitely a non-techie in this regard). Having sent off a support ticket I was therefore delighted and relieved when Martin got back to me saying that he had sorted everything out. Just the kind of excellent support that I needed and value.

Worst Customer Service on the Planet. Worst Customer Service on the Planet. Site got hacked - Database Injected. Domain Re-directed. Could not initiate Backup of Database using their system. Nor could they. Contacted their Fraud Department. No reply 48 hours later. Support Department - its been escalated because its a problem their end. Still waiting 48 hours later. Meanwhile our e-commerce site is down losing business because their database backup system is not working. No emails. No contact No support Why?? Save your money = go elsewhere