Rob
GBWorst Customer Service on the Planet. Worst Customer Service on the Planet. Site got hacked - Database Injected. Domain Re-directed. Could not initiate Backup of Database using their system. Nor could they. Contacted their Fraud Department. No reply 48 hours later. Support Department - its been escalated because its a problem their end. Still waiting 48 hours later. Meanwhile our e-commerce site is down losing business because their database backup system is not working. No emails. No contact No support Why?? Save your money = go elsewhere
William Hobhouse
GBCustomer Service needs people, not bots After a useless and timewasting effort with your bot customer support pop up, I raised a ticket to resolve a problem on how to pay an invoice when the saved card (out of date) was the only option. I helpful guy called Martin wrote straight back and over a couple of hours everything was sorted. Thank you for a real person!
Eric Schneider
GBExcellent service and support I have used tsoHost for a number of years and generally have been very pleased with their service and support. Most recently, for example, I had a problem which required updating the DNS records to one of my domains which I was having great difficulty changing myself. (I'm most definitely a non-techie in this regard). Having sent off a support ticket I was therefore delighted and relieved when Martin got back to me saying that he had sorted everything out. Just the kind of excellent support that I needed and value.
Skatehut
GBIncredible Service I had to reach out to TSO Host as I didn't know where else to turn with a technical issue with my new domain. I told the agent Andreea that I was a total novice and didn't really know what I was talking about and they were amazing! Didn't make me feel silly for asking for help, sorted the issue and even explained what the problem was so I could understand it. I couldn't recommend TSO Host enough, they are fantastic.
Luke Whiteside
GBWhat an amazing company TSO are… What an amazing company TSO are especially Nada, she sorted out my SSL certification so swiftly and efficiently.I would highly recommend TSO particularly if you deal with Nada !!