Great customer service in understanding… Great customer service in understanding the product and its benefits. Waiting for delivery now and anxious to apply it and see what the results are.

Light pad problem I had a problem with my small light pad and they sent me a free replacement. Excellent customer service.

I think the pad itself is too small I think the pad itself is too small. I’m not a large person and it seems too small to me. The strap is fine but I think it would be better if the strap was actually attached to the pad instead of being separate. I’ve used this everyday since I received it sometimes even twice a day and I have not noticed any difference in my back pain. Honestly nothing different than a regular heating pad does. This is just my honest opinion and experience with it. It may do a great job for others, it just did nothing for me.

unprepared The recovery pod sale was announced and I made a quick purchase to make sure that I was able to obtain 1 from a small number. After 9 days I hadn't received he pod and contacted CS and was told that you didn't have have the delivery package necessary to send the pod. If you weren't ready to send the product, why put it up sale until you are fully ready?

Wonderful Customer service Customer service. I ordered an item as a gift for my son and after paying remembered I should have had it shipped to him. I sent an email to customer service and was pleasantly surprised when the following morning had a reply saying they had corrected the shipping and it would be sent to my son. It saved me the time that I would have spent to package and drive to the post office to send to him. I am so grateful for their quick response.