Very good products and service Everyone that I have worked with at NovaaLab has been so helpful and responses are quick and informative. I purchased the red light therapy pad over a year ago and love it. Because I believe they are a good comapny founded on good principles, I have recently order more products from them.

I am positively surprised I am positively surprised! Now I can say WOW! I got today refund $124 from Novaalab for device that I returned a few days ago. In less than 24 hours after posting my negative review about my past problems with their customer service experience. Now everything moved to another, good level. Everything would be even perfect, if they also credited back my shipping charges. But things are still unexpectably good. New Customer Service rep. Bucks did a good job fast. Thank you for your speed!

unprepared The recovery pod sale was announced and I made a quick purchase to make sure that I was able to obtain 1 from a small number. After 9 days I hadn't received he pod and contacted CS and was told that you didn't have have the delivery package necessary to send the pod. If you weren't ready to send the product, why put it up sale until you are fully ready?

I was notified the unit is out of stock… I was notified the unit is out of stock after placing the order. This is not good business. You may consider a discount or cancelling the order.

Excellent customer service My light pad stopped working. I was asked to send a short video which I did and the same day a replacement was sent. Incredible customer service. I am so impressed!