Great customer service experience Very cooperative with rapid favorable help on replacing 7 month old lighting pad. It's this type of approach/experience that is worth $ to know their product is backed up and save me time. Now their name and my interest as a returning customer is high.

Need humans to respond to emails I love your products. But this last time when I tried through email to upgrade my order to a bundle before the order was ready to ship I could not get a real person to respond. I ordered the pad wanted to switch to bundle with light pad and the light/laser pro add on for an additional 50.00.....no one responded. ORDER #NV166929

Very good products and service Everyone that I have worked with at NovaaLab has been so helpful and responses are quick and informative. I purchased the red light therapy pad over a year ago and love it. Because I believe they are a good comapny founded on good principles, I have recently order more products from them.

I finally received my order I finally received my order, but had to pay an additional $34.67 to the delivery person who said that the item was stopped at customs and I was charged an additional fee. I already paid a lot for the item, waited a long time to receive it, and now had to pay even more.

I think the pad itself is too small I think the pad itself is too small. I’m not a large person and it seems too small to me. The strap is fine but I think it would be better if the strap was actually attached to the pad instead of being separate. I’ve used this everyday since I received it sometimes even twice a day and I have not noticed any difference in my back pain. Honestly nothing different than a regular heating pad does. This is just my honest opinion and experience with it. It may do a great job for others, it just did nothing for me.