When I contacted NovaaLab about a… When I contacted NovaaLab about a problem with my red light pad, I received a response within a couple of hours. After more email communications they determined that a replacement was in order. This transaction took less 24 hours. I really appreciated their customer service. I've been using my light pad almost daily since I purchased it 14 months ago. It has been a blessing to help relieve low back and hip pain. I highly recommend this belt and this company.

Light pad problem I had a problem with my small light pad and they sent me a free replacement. Excellent customer service.

Happy gums I purchased the NovaaLab Oral device and have been using every day for a week. I have noticed an improvement in the chronic sensitivity I have had for years, and this is only a week in. I also think that a lingering low-grade infection in the roof of my mouth seems to be getting better. My hope is this therapy can get me to truly good oral health over time.

Need humans to respond to emails I love your products. But this last time when I tried through email to upgrade my order to a bundle before the order was ready to ship I could not get a real person to respond. I ordered the pad wanted to switch to bundle with light pad and the light/laser pro add on for an additional 50.00.....no one responded. ORDER #NV166929

Great customer service My oral device stopped working after about 9 months. I sent them a video of it not working and received a reply immediately that they would ship out a new device, no charge. Great customer service!