Joseph John
GBSmile repaired I found the process to be fairly easy. A couple of times it was hard to get someone on the phone. I just chalked it up to them being busy. My first impressions weren’t accepted no biggie you get plenty for another impression. My upper and lower teeth arrived yesterday and I am so happy. My wife says they look great and I feel confident. Odd feeling at first but it’s day two and I forget they’re in.
Briana Higgins
GBRefitting Support Non-Existant I almost never write reviews, so the fact I feel the need to share my experience says something, I'd say. The fitting process and turnaround was real simple, however, I am VERY dissatisfied with their support after I paid nearly $1000 for my denture with warranty. The denture is too high causing discomfort and jaw pain after only a few hours of use. I reached out to their support email as instructed on their included card the day after I received the denture (4/5). No response beyond the automated "We're looking at it". I tried calling their support line the following Monday. Had to leave a message - I did, with my contact details. Nothing. I was more than gracious giving them adequate time to respond back and did not try to follow-up again until a week later, on 4/11. I tried both email and phone call - same thing, radio silence. It's been ANOTHER week and still not a peep from ANY of their support! Completely unacceptable and I will be reporting to the BBB as after paying nearly a grand for dentures that I can't use and no support, this smells like a scam to me. Resetsmile, you NEED to improve your support system, especially for customers that need adjustments to their dentures!
Customer
GBI received the product today I received the product today. It fits well and easy to install. This option was much better than what my dentist offered and much better value for money
Tracy
GBNo Response... Still Waiting on Response/Confirmation This company is very, very, very slow to respond. I had to send multiple emails/messages to see about a refund on my credit card being charged, even after cancellation of order. Still waiting on a final response. Have talked with my credit card company to dispute charges. Be very wary out there!
Sarah D.
GBExtremely happy! Extremely happy! I just had a single molar made. The fit is perfect and it looks fantastic! Also very satisfied with the speed of every step and the responsiveness of customer service. My ONE tiny complaint is that the gum color is noticably darker than my natural color. It’s a back molar so not very visible, but I do wish it was a more perfect match. Aside from that very minor issue, I could not be more thrilled! It’s also very comfortable, have only had it a few hours and I already almost forget it’s there… so glad I got it!