Great customer service, good coverage in cities I really like TPO and have been impressed by their customer service. I'd also recommend them to my friends - and have already. The missing star is just that the coverage is not as expansive as other providers, so travels far away (very rural) from cities can mean low or no bars. I'm almost never away from cities except when I also want to be away from my phone, so it's no big deal for me to lose a bit of theoretical coverage so that I can save over $40/month off stupid Verizon. My bill now is $20 and my service in this coffee shop is full bars 4G LTE. So, there you have it.

It is very difficult to get any… It is very difficult to get any support. The online website is extremely difficult to work through. When My credit card date expired, they never tried contacting me. They just shut the account off. It was like pulling teeth with their "customer service" person once I finally got through to them. If the pricing wasn't as low as it is, I would be gone yesterday. When I finally got re-instated, the girl just hung up the phone. No comments. No thanks.

Inexpensive and reliable mobile service TPO mobile service was very good and I will use it again when needed. unfortunately, teh initial onboarding process was frustrating as my AT&T iPhone 5s required some settings tweaks and I wasn't able to get TPO to resolve it. I was forced to troubleshoot and resolve on my own. Also TPO could do better by updating its website to allow the user to change basic information such as their billing address.

Almost all good Pros: The pricing is excellent. TPO donates to charities. Rarely an issue with signal or data strength. Con: No chat customer service. If you live alone or need your service before friends/family are available to use their phone, it's difficult to get to customer service if something goes wrong with the autopay renew etc. as pay phones are rare and it's not easy to find a stranger to let you borrow their phone for an unknown amount of time (depending on if there is a wait, troubleshooting, etc).

Impressed ! Hello, Ive only been a TPO customer for a few months, but I wanted to say thank you for the excellent customer service. Every encounter Ive had, whether it be through email or a call to a live person, has always been quick, courteous and helpful. It's so rare these days to get this kind of excellent service, especially from discount cell service companies. I just wanted you to know that your efforts in maintaining a high level of quality in the service you provide is greatly appreciated. Thanks