Stable service and a great value. Had no issues with purchase or activation of service. Had no need to ever contact customer service when porting my number. Had no issues with automated billing or adding on data when needed. Service is comparable with service on 1st teir wireless carrier. Overall very happy with the value that TPO provides.

Thank you TPO for a great service! My experience has been nothing but great for the pricing offered. TPO support was necessary at the outset (two years ago), but has been unnecessary ever since. My voicemail alerts on iPhone SE were a little quirky, but it wasn't irritating to me. I loved their business model when I first signed up, and now am truly sorry to see them exit the US market. I wish the TPO team well in their UK endeavors, and I hope someone in the US will be courageous enough to emulate these pioneers of truly good business ethics! THANK YOU TPO!

Bad Billing Started with TPO in Aug 2017 and just terminated service on April 11. Discovered they were charging a sales an utility tax for a City where I don't reside. They researched, agreed with me, blamed a third party vendor, refunded the amount collected, but then kept collecting it month after month (crediting the previous month on the bill and charging it all over again). Billing is not transparent - you have to ask for detailed billing information. I'd be hard pressed to recommend the carrier.

Almost all good Pros: The pricing is excellent. TPO donates to charities. Rarely an issue with signal or data strength. Con: No chat customer service. If you live alone or need your service before friends/family are available to use their phone, it's difficult to get to customer service if something goes wrong with the autopay renew etc. as pay phones are rare and it's not easy to find a stranger to let you borrow their phone for an unknown amount of time (depending on if there is a wait, troubleshooting, etc).

Rude customer service The pricing is great but they must train their customer service representatives to be rude. I had to speak with no fewer than 4 or five in porting 3 phones from different carriers to TPO in getting the right port passcodes, cdma/sim cards etc... without exception each one was rude and marginally helpful. At least they seem to be located in this country and spoke english.