Rude customer service The pricing is great but they must train their customer service representatives to be rude. I had to speak with no fewer than 4 or five in porting 3 phones from different carriers to TPO in getting the right port passcodes, cdma/sim cards etc... without exception each one was rude and marginally helpful. At least they seem to be located in this country and spoke english.

Bad Billing Started with TPO in Aug 2017 and just terminated service on April 11. Discovered they were charging a sales an utility tax for a City where I don't reside. They researched, agreed with me, blamed a third party vendor, refunded the amount collected, but then kept collecting it month after month (crediting the previous month on the bill and charging it all over again). Billing is not transparent - you have to ask for detailed billing information. I'd be hard pressed to recommend the carrier.

TPO is reasonably priced (for the US) TPO is reasonably priced (for the US), but the coverage isn't great. For some reason, I have no coverage in the old buildings in which I work and live. Other networks do have coverage in these buildings. I don't know what the problem is, but this is definitely a drawback! I also travel a lot for work and do not consider the international packages available either user friendly or reasonably priced.

Great On Price but with a Few Caveats Great On Price but with a Few Caveats 1) If you have a family or spouse or business with multiple numbers, you have to create individual accounts for every phone number. This is a PIB. 2) Web site is often slow or just annoying when one has multiple accounts. Customer service has been responsive. Online help could be better for the technically inclined.

Great Company; Spotty Cell Service Love the company and it's ideas about sharing for charities. Cost is very reasonable, so overall I'm happy. However, be prepared for occasional dropped calls, spotty service, or no service areas. I can live with these issues due to TPO being (in my opinion) a very socially responsible company. I'll stay with them because of that.