VERY slow support it's been over 3 days… VERY slow support it's been over 3 days and they still haven't contacted my manager who has put up a ticket for support.

Good Support, When Available.. I have used HeavyNode for over a year now, and I'm almost upset to have to leave it, but this was my final straw. I had an extremely long wait time for support, even with marking the ticket "high priority." Because of the wait, the misreading of my original ticket, and an unavailable live chat, my server was down for 2 full days. Which made the staff and players rather upset, and it was Frankly rather embarrassing. This unfortunate event really overshadows the good things the HeavyNode team has done for me and my server, like being helpful with support, and while not always quick to respond, it was sometimes in a reasonable time depending on ticket priority. I needed a backup save due to griefing. I asked for "As Close to 10:30 pm PST 10/16/23 as possible. So I think that's the midnight backup" and was given the noon backup, and had to wait again for the midnight backup. While I understand they have a smaller staff team, it is unacceptable to have a high priority ticket sit for 25 hours. And then not even give the correct fix due to misreading/misunderstanding the ticket. With another 18 hours to get the correct save. I want to recommend the host as the servers them selves run alright, the prices arent too crazy (they do have sales semi-often) and their support, when you can reach them, is fine. But I can only recommend this service if you think you won't need any support as the wait times are just too much.

Gatto is the best cat Gatto is the best cat. Support is usually very quick considering that HeavyNode is a small company with not a lot of staff. Their services are usually very reliable. Their prices are really cheap too. I highly recommend HeavyNode for someone who's looking for an affordable but reliable host.

Review on HeavyNode I've had a HeavyNode server for almost a month now and just have to say everything is running smooth as can be! The only problem I've had so far was when I was buying a plan, I spent 15 minutes on trying to find an option on making the server a spigot server and then finding out you just have to do it yourself in the config files. Other then that I love my price and quality. Thank you!

Great Value Comparing HeavyNode with other Minecraft hosting providers, you will immediately notice they give one of the best value for specs. You will find it difficult to find a better one for the price they offer. While my tickets weren't answered as quickly as I'd want them to, the staff has only been but helpful to me once they did. Discord is always available though, so at least aside from tickets, you have a quicker way to get their attention. I highly recommend HeavyNode.